Business

The current issue and spacious text archive of this rule book is available at www.emeraldinsight.com/1463-7154.htm IT actualize for traffic edgees in SMEs enceinte of Minnesota Cragg and Annette Mills University of Canterbury, Christchurch, New Zealand Abstract Purpose This interpret aims to focus on how wellhead information technology (IT) is accompaniment phone line swear outes in sm each- and medium-sized enterprises (SMEs). blueprint/methodology/approach The make collected data use a questionnaire that incorporated the 12 processes of the American Productivity and tonicity Centers (APQC) process classi?cation framework. Structured interviews were conducted with rulers in 66 SMEs. Findings The data indicated the importance of all(prenominal) process and how well IT back up each process. The fol crusheding twain core craft processes were identi?ed as strategically virtually important: deliver products and services, and manage customer service. Althou gh the evidence indicated that the most(prenominal) important business processes were provide at an acceptable level, IT hold back was found to be low for many business processes. IT support also varied comfortably across the sample, indicating that somewhat ?rms dupe much higher IT support for business processes than others.

Research limitations/implications A limitation of the study is that it employ a new dick. Also, all the ?rms were SMEs in one demote of one country. The study created an instrument that can be use by managers as a diagnostic tool to serve up SMEs identify areas for business improvement. Practical implications The study indicates that the business process vi ew provides a useful lens for studying IT su! pport. in that location seems to be much potential for SMEs to improve their IT support for some business processes. Originality/value The focus on IT support for business processes is original, oddly by examining support for the broad range of processes of the APQCs model. Keywords information technology, IT support, Business processes, Small to...If you want to get a full essay, order it on our website: OrderEssay.net

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